What's included
- At most one survey per ticket
- Cancelled if the ticket is reopened before sending
- In the customer's language
- CSAT per company in the reports too
Features › Customer satisfaction
Customer satisfactionNow in beta
Know how satisfied your customers really are
After every resolved ticket one short question: how satisfied were you? The answers show what works – and where it gets stuck.
How it works
Switch it on
Settings → Customer satisfaction: choose the delay and whether to ask on "Resolved" or "Closed".
The customer rates
They get an e-mail and give 1 to 5 stars with a comment – no sign-in.
Evaluate
Reports → CSAT: average, trend, distribution, comments and values per agent.
Frequently asked questions
Does the customer need to sign in?
No, they rate through a personal link.
Can I hide per-agent values?
Yes – "Reports per agent" can be switched off.
When is the survey sent?
After the configured delay (default 60 minutes).
Try Xendor free for 90 days in your daily work
In the pilot program: personal onboarding, then $25 (US) or €25 (EU, plus VAT) per agent per month, guaranteed for 24 months.