Tickets, SLAs, email, knowledge base, assets and contracts in one place – and an AI that suggests replies without ever seeing real customer data.
Built for small and mid-sized IT service providers – clear, fast and bilingual from day one.
Emails to your support mailbox become tickets automatically. Priorities, SLA levels per contract, business hours and holidays are built in – Xendor warns you before a deadline is missed.
The AI summarises tickets, suggests replies, category and priority, and helps with troubleshooting. You review and send – the AI never writes to customers on its own.
Internal guides for your team and public articles for your customers – in English and German. Xendor suggests matching articles right in the confirmation email.
SLA compliance, response and resolution times, workload and customer satisfaction – compared with the previous month, as PDF or CSV. The team dashboard shows live what is due now.
Everything around support is already built in – no add-ons needed.
Your customers’ devices and licences with warranty and service alerts.
Learn more →Terms, hour budgets and SLA levels per contract.
Learn more →Requests with approval – from software to access rights.
Learn more →ITIL processes for recurring faults and planned changes.
Learn more →Alerts from your monitoring become tickets on the right asset.
Learn more →Rules for assignment, escalation and notifications.
Learn more →Time logged on the ticket – also automatically while someone works on it. Billable and in the service statement.
Learn more →New and urgent tickets as a message in your channel.
Learn more →Fine-grained control over who can see and change what.
Learn more →Sign in with an app code and recovery codes.
Learn more →API keys with read-only or full access.
Learn more →A quick rating after every resolved ticket.
Learn more →Before any text goes to the AI, Xendor replaces names, companies, email addresses, IPs and server names with placeholders. The answer comes back – and the real data is only put back in on your side.
Servers in GermanyData centre in Nuremberg, HTTPS, daily backups.
Local AI tooUse a model on your own server instead of a cloud AI.
Full transparencyFor every AI answer you see what was sent.
Audit log & 2FAEvery change logged, sign-in with a second factor.
Everyone on the team picks their theme – light, dark or like the operating system. Works well on a phone, too.
No server, nothing to install – all you need is a browser.
Drop us a line and we set up a demo account with sample data for you.
Test tickets, AI and reports with your team – the guided tour walks you through a real example in two minutes.
Connect your support mailbox, invite your team, add your customers – done.
On a server in a data centre in Nuremberg, Germany. Connections are encrypted (HTTPS) and backups run daily.
No. Names, companies, email addresses, IP addresses and server names are replaced with placeholders before sending. For every answer you can check exactly what was sent. If you prefer, connect a model on your own server instead of a cloud AI.
No. Xendor runs in the browser – on your computer and on your phone.
You connect your support mailbox. New emails become tickets, and customer replies land in the right ticket automatically.
Yes. Every user picks English or German; help, customer emails and knowledge articles are available in both languages.
Nothing for 90 days for pilot customers, then $25 (US) or €25 (EU, plus VAT) per agent per month, guaranteed for 24 months. Details in the pilot program.
Yes. Request a demo – you get your own account with sample data and can test everything at your own pace.
We are looking for a few IT service providers in the US and Europe to use Xendor in their daily work for 90 days – and tell us honestly what's missing.
The full product for up to 10 agents, no credit card – the pilot simply ends after 90 days.
A kick-off call, import of your customers and contacts, and help connecting your support mailbox.
Afterwards $25 (US) or €25 (EU, plus VAT) per agent per month, guaranteed for 24 months – no obligation to continue.
In return: a short feedback call every two weeks (20 minutes) and 5 questions once a month.
We show you Xendor with your own workflows – no obligation, in about 30 minutes.
