What's included
- Statuses up to "Known error" with a review date
- Open tickets per problem at a glance
- Approvals for changes
- Calendar with all planned changes
Features › Problems & changes
Problems & changesNow in beta
Fix recurring issues and plan changes safely
When the same fault shows up at five customers, five tickets are not enough. Xendor groups them into one problem – and plans the fix as a change.
How it works
Create a problem
Link the affected tickets, record root cause and workaround – optionally save it as a knowledge article.
Plan a change
Create a change from the problem: normal, standard or emergency, with risk, schedule and approvers.
Carry it out
Release, start, complete – the change calendar shows overlaps.
Frequently asked questions
Do I need to know ITIL?
No. Problems and changes are simple forms; the terms are explained.
Can I hide ITIL from some agents?
Yes – roles can hide the ITIL area per agent.
What is a standard change?
A routine change done many times – it needs no approval.
Try Xendor free for 90 days in your daily work
In the pilot program: personal onboarding, then $25 (US) or €25 (EU, plus VAT) per agent per month, guaranteed for 24 months.