What's included
- Column "12.5 of 20 h" – red when exceeded
- Warning at 90 % of included hours
- "Expiring soon" inside the contract's own notice period
- Automatic or manual renewal, status updated every night
Features › Contracts
ContractsNow in beta
Contracts that keep count: SLA level, hour quota and term
How many hours does the customer have left? Which response time applies? When is the renewal due? Xendor answers before anyone asks.
How it works
Create the contract
Flat rate, time & materials or mixed – with term, notice period, billing period, hourly rate and included hours.
Pick the SLA level
Every contract gets an SLA level (e.g. Premium 24/7). The customer's tickets take their deadline from it automatically.
Log time
Logged time counts against the contract. When the quota is used up, Xendor warns while you log.
Frequently asked questions
Can one customer have several contracts?
Yes. When logging time, the ticket's contract is suggested and can be changed.
Can customers have different response times?
Yes – through the SLA level on the contract, with business hours and holidays.
Am I reminded when contracts end?
Yes. Admins get a notification, and the dashboard lists expiring contracts.
Try Xendor free for 90 days in your daily work
In the pilot program: personal onboarding, then $25 (US) or €25 (EU, plus VAT) per agent per month, guaranteed for 24 months.